FREQUENTLY ASKED QUESTIONS
What is Xen-Tan?
XEN-TAN is a premium sunless self-tan company that specializes in products that give a natural, olive undertone color. By utilizing the most innovative ingredients and advanced technology in the industry, XEN-TAN products nourish the skin, contain pleasant aromas and give a beautiful natural self-tan.
What is DHA?
DHA (dihydroxyacetone) is the active ingredient used in sunless tanning products. It is a sugar molecule that reacts to the amino acids or proteins on the surface of the skin. The level of DHA controls how dark and natural the color looks. Too much DHA can lead to a "rusty", irregular look and too little DHA results in an ineffective tan that fades too quickly. XEN-TAN uses a high level of DHA that is carefully formulated for a dark, natural tan, but also balanced with moisturizing ingredients to guarantee a smooth, streak-free application.
How soon can I expect my order?
All orders through our website ship via FedEx Smartpost, shipping takes about 3-5 days depending on where in the US you are located. All orders ship from Texas. We cannot ship any orders through www.XEN-TAN.com outside of the US.
What Do you ship outside the USA?
We have distributors outside the US. A list can be found on our locations page.
Do you have a return policy?
All XEN-TAN products have a 30 day money back guarantee. If you are not satisfied with your order, please contact customer@XEN-TAN.com within 30 days of receiving your order for a return authorization number. We are only able to refund items purchased through www.XEN-TAN.com within the 30 day timeline. Shipping charges are non-refundable.
Which product(s) give the darkest tan?
Intense Tanning Lotion provides an ultra-dark tan. We recommend this product for our more experienced tanners.
How long will XEN-TAN take to develop?
XEN-TAN products develop in just 3 hours, but the cosmetic tint in some of our products allows you to look tan immediately. After applying your XEN-TAN product, wait 3 hours before washing off any cosmetic tint or residue.
Do the products have an expiration date?
All of our self-tan products last a year after purchasing if unopened. After opening, they should be used within 6 months, as indicated by the open jar symbol on the back of the product. This identifies the useful lifetime of our products after it has been opened for the first time.
Where can I purchase XEN-TAN?
XEN-TAN can be purchased on our website, Amazon Luxury Beauty, or other beauty retailers. A list of retailers can be found on our locations page
Can I use XEN-TAN on face and body?
Yes, all XEN-TAN products are safe for face and body!
How do I apply XEN-TAN products?
Directions are on the bottle as well as our website. We recommend you use our Deluxe Tanning Mitt to help with the application. Place a small amount of product on the mitt and gently blend onto skin.
Do I need to exfoliate before tanning?
All XEN-TAN products work on their own, but it does add a day or two to the length of your tan if you exfoliate before.
Are XEN-TAN products cruelty-free?
All of our products are cruelty-free. We do not test on animals.
Are XEN-TAN products paraben-free?
All of our products are paraben-free.
Are XEN-TAN products gluten-free?
XEN-TAN products do not have gluten however they are processed in laboratories that make all kinds of products so it's possible they could come in contact with gluten. If you have a serious allergy to gluten you would need to check first with your doctor before using any XEN-TAN product. We have yet to hear of people having issues with gluten outside of digestion. However, if you have had special warning from doctors or health professionals regarding cosmetic products with gluten, please let us know.
Can I use the product if I'm pregnant?
We suggest that all pregnant women consult their doctor before using any product - cosmetic or otherwise - during pregnancy. We know of no known issues with sunless tan but your doctor should give the final word on the safety of any product while pregnant.